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Applicable to all carriers accessing the Carrier Dashboard:
https://frigolink.broker/carrier
Effective Date: 2025
By registering, accessing, or using the FrigoLink Logistics Carrier Dashboard (“Platform”), the Carrier (“Carrier”, “you”) agrees to be bound by these Terms & Conditions.
Use of the Platform constitutes full acceptance of all conditions stated herein.
FrigoLink Logistics reserves the right to update these Terms at any time without prior notice.
2.1. All information displayed within the Carrier Dashboard, including load details, client information, rates, documents, and internal communication, is strictly confidential.
2.2. The Carrier may not copy, share, disclose, publish, or distribute any information obtained through the Platform without prior written consent from FrigoLink Logistics.
2.3. Unauthorized disclosure of information constitutes a breach of contract and may result in termination and legal action.
3.1. The Carrier is solely responsible for verifying all details of the transport order before loading, including:
Correct loading and unloading addresses
Cargo quantity and description
CMR details
Required cargo temperature
Loading instructions and special requirements
3.2. If the Carrier identifies any discrepancies, unclear instructions, or temperature mismatches, the Carrier must notify FrigoLink Logistics before loading.
3.3. Failure to verify information or to report issues may result in the Carrier assuming all resulting costs, including:
Temperature deviations
Wrong loading or unloading location
Re-delivery or re-routing fees
Cargo damage or irregularities
The Carrier is responsible for the cargo in accordance with the provisions of the CMR Convention, including liability for loss, damage, delay, and non-performance.
5.1. Any delays, damages, or irregularities must be reported to FrigoLink Logistics immediately.
5.2. Failure to arrive at the loading site on the agreed loading date may result in contractual penalties consistent with European transport standards.
5.3. Failure to report delays may void eligibility for demurrage or other compensations.
6.1. The Carrier must not contact, solicit, or offer services directly to any clients of FrigoLink Logistics.
6.2. Any attempt to do so constitutes unfair competition under Lithuanian and EU commercial law.
6.3. If such conduct occurs, FrigoLink Logistics may:
Immediately terminate cooperation, and
Pursue legal action or claims for damages.
6.4. Completed transport orders will always be paid in full, even if cooperation is terminated afterward.
7.1. Subcontracting is strictly prohibited unless FrigoLink Logistics provides prior written approval.
7.2. If approved, the Carrier must provide all required documents, including:
Subcontractor company registration
CMR
Vehicle registration and plate number
Driver details
Transport insurance
Other documents requested by FrigoLink Logistics
7.3. If the Carrier subcontracted without prior approval or failed to provide required documentation:
FrigoLink Logistics may:
Apply a 20% deduction from the transport order value after completion, and
Terminate cooperation immediately.
8.1. The Carrier/driver is responsible for maintaining the required temperature throughout the entire transport.
8.2. At loading, the driver must measure and record the cargo temperature and notify FrigoLink Logistics.
8.3. If the driver is denied access to loading supervision, the Carrier must immediately notify FrigoLink and request that a remark be made on the CMR.
8.4. Any temperature deviations caused by driver negligence will be fully charged to the Carrier.
9.1. Demurrage is compensated at a rate agreed per client or per transport order.
9.2. Demurrage applies only from the moment the Carrier informs FrigoLink Logistics of the delay.
9.3. If the Carrier fails to notify in time, demurrage will not be recognized.
10.1. The Carrier is responsible for ensuring pallet return according to the pallet policies of the loading location.
10.2. When pallets are not returned, any pallet invoice or pallet charge issued by the loading site or client will be forwarded to the Carrier for payment.
10.3. The Carrier must inform FrigoLink Logistics immediately if pallets were not returned.
10.4. If reported later than one (1) day after delivery, the Carrier will be fully liable for all pallet-related costs.
11.1. If the Carrier goes to the wrong address despite the correct address being stated in the Transport Order, all additional costs—such as re-routing, unloading, or reloading—will be charged to the Carrier.
11.2. If FrigoLink Logistics changes the address after dispatch, the Carrier will receive written confirmation and will not be charged.
11.3. The Carrier must follow all updated instructions communicated via the Platform or email.
12.1. The Carrier may only update information that is authorized within the system, such as vehicle plate numbers or document uploads.
12.2. The Carrier must ensure all uploaded documents (CMR, invoices, POD, etc.) are correct and authentic.
12.3. Any attempt to manipulate the system, falsify data, or disrupt operation will result in immediate termination and legal action.
13.1. All completed and compliant transport orders will be paid according to the agreed payment terms.
13.2. Violations of these Terms may affect eligibility for future cooperation but will not affect payment for work already completed correctly.
These Terms are governed by the laws of Lithuania and applicable EU transport regulations.
Any disputes shall be resolved in the courts of Vilnius, Lithuania.
15.1. FrigoLink Logistics reserves the right to suspend or terminate Carrier access to the Platform at any time in cases of:
Policy breaches
Misuse of information
Safety concerns
Unethical or unprofessional behavior
15.2. Continued use of the Platform constitutes acceptance of all updates to these Terms. Conditions.